Terms & Shipping Costs

Terms & Shipping 

 

Postage Charges

Please be aware that import duties may apply to counties outside the UK.

 

UK Shipping £4.50  (We know you want your item fast! We always try to dispatch ASAP. 1-3 days is generally the delivery time from dispatch -  however, please allow up to a week for delivery time in case of Royal Mail delays.)

 

Next Day Delivery: £10                                                                                              

(Royal Mail Guaranteed by 1pm next working day) Orders must be placed before 12noon. Orders placed after 12noon will be dispatched the following working day. Orders placed on a Friday & before 12noon will not arrive until the Monday. 

 

FREE UK SHIPPING over £100                                                                         

Automatically applied and calculated at the checkout.

 

EU shipping £15                                                                              

We use Royal Mail International Tracked & Signed service, 5 - 7 working days from dispatch. However, as with all overseas parcels, please allow up to a month for delivery in the case of specific custom/country entry delays. 

Please note: Baby carriers not available for sale to USA or Canada based customers

 

Returns

All sale items are final sale, no return. 
For all other returns please in the first instance email: mezayababy@gmail.com

We are dedicated to your satisfaction. Please remember, it can take time to master the skill of carrying your baby in a sling and we are here to help if you require assistance. 

Returns are accepted and you have a 14 day cancellation period from when the goods are delivered.

Unfortunately, we can not cover your return shipping costs.

When you return your item please keep hold of the proof of postage receipt/ tracking number, as we can not be held responsible in the event your item gets lost in the post or is delayed in reaching us.

In the rare case of a faulty product, please email us in the first instance with a photo of the issue so we can fully assist. 

Postal Address: Mezaya Baby, 2 Well Cottages, Buckfastleigh, Devon TQ11 0JU